Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out what is and isn't allowed when using Talko AI. It protects you, your customers, the messaging platforms we connect to, and our infrastructure. Breaching this AUP may result in suspension or termination.

You must only message people who have given you the necessary consent and must honour all rules of the underlying messaging platforms. In particular, you agree to:

• Obtain valid opt-in before messaging contacts, and keep records of that consent.
• Respect messaging windows (such as the WhatsApp and Instagram 24-hour customer-service windows) and use approved templates where required.
• Honour opt-out and unsubscribe requests promptly.
• Not send unsolicited bulk messages, cold outreach, or spam.

You must not use the Service to send, store or promote content that:

• Is unlawful, fraudulent, deceptive, harassing, defamatory, hateful or violent.
• Infringes intellectual-property, privacy or other rights of others.
• Promotes illegal goods or services, or content prohibited by the connected platforms (for example certain regulated, adult or dangerous categories).
• Contains malware, phishing or attempts to harvest credentials.
• Misrepresents your identity or your relationship with any person or brand.

Your connected channels remain subject to the policies of their providers, including the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and Meta's Instagram and Messenger platform policies. You are responsible for complying with those policies. Violations can lead the providers to restrict or ban your numbers, accounts or Pages, for which Talko AI is not responsible.

You must not:

• Attempt to gain unauthorised access to the Service, other accounts or our systems.
• Probe, scan or test the vulnerability of the Service, or breach security or authentication measures.
• Interfere with or disrupt the Service, for example through excessive automated requests or denial-of-service activity.
• Reverse-engineer, scrape or resell the Service except as permitted by law.

When using AI features you remain responsible for the outputs you send. You must not use the Service to generate or distribute content that violates this AUP, and you should review automated responses where accuracy matters. You are responsible for complying with the terms of the AI provider whose key you connect.

We may investigate suspected violations and may remove content, throttle or suspend messaging, or suspend or terminate accounts to protect the Service, other users or third parties. Where practical we will give notice, but we may act immediately for serious or ongoing violations or where required by a platform provider or law.

To report a violation of this AUP, contact us at info@thetalko.in.