Skip to main content
Changelog

What's new, improved and fixed in Talko AI

New channels, features and fixes, as they ship — in plain language, not commit messages.

This page logs every customer-visible change to Talko AI, on the day it ships. Entries are tagged New, Improved or Fixed, and grouped by date with the most recent first. The latest release was August 20, 2026.

It is for existing customers checking whether something they asked for has landed, and for anyone evaluating the platform who wants to see how actively it is developed. For the live health of the platform right now, see the system status page instead — this page covers what changed, not what is working at this moment.

Last updated

  1. Talko Copilot Chrome extension

    • New

      Talko Copilot — a free Chrome extension that puts your WhatsApp, Instagram, Messenger and web-chat inbox in a side panel on any tab, with customer lookup, catalog search, payment links, AI-drafted replies, and one-click lead capture from any webpage. Find it on the Chrome Web Store or from the new Extension page.

  2. Self-serve setup guides

    • New

      Step-by-step guides for connecting every channel and setting up your AI key and first chatbot flow — no developer needed. Find them under Guides.

  3. Smarter CRM lead source

    • Improved

      Leads captured from Messenger, Instagram, and website chat now carry the correct channel as their CRM lead source, so your pipeline reports show exactly where each conversation started.

  4. YouTube and Google Reviews automation, plus a reorganized portal

    • New

      YouTube comment automation — auto-reply to comments on your videos, moderate spam, and let AI take over a thread when someone replies back.

    • New

      Google Business Profile reviews — AI drafts or auto-posts replies to your reviews, warm for great ones, calm and empathetic for the tough ones.

    • Improved

      The portal's left navigation is reorganized into task-based groups (Channels, Messages, AI & Automation, Grow & Sell) instead of one long list, with a hint on every item.

    • Improved

      Talko AI is no longer just a Meta-ecosystem tool — WhatsApp, Instagram, Messenger, YouTube, Google Reviews and website chat all live in the same inbox now.

  5. Comment automation gets a lot more capable

    • New

      AI review-reply engine goes live — the foundation for Google Business Profile automation.

    • New

      Reply-only comment automation: post a public reply to a comment without sending a DM, when that's all a comment needs.

    • Improved

      Comment rules support multiple trigger words and rotating public-reply variants, so responses don't look copy-pasted.

    • Improved

      Facebook Page comment automation reaches the same feature set as Instagram, including an option to like the comment when a rule fires.

    • Improved

      After a comment rule replies, AI can take over the rest of that thread automatically instead of going quiet.

    • Improved

      The owner portal moved to a sidebar-navigation layout, split into clear sections instead of one long scrolling page.

  6. AI campaign builder for ads

    • New

      Describe a campaign in chat — budget, goal, audience — and the AI builder drafts a ready-to-approve ad campaign, including multiple ad sets for audience testing.

    • Improved

      The campaign builder now grounds its plans in your real connected ad account data instead of generic assumptions.

  7. Sell inside the conversation

    • New

      In-chat catalog, cart, and checkout for WhatsApp — customers can browse, add to cart, and pay without leaving the conversation.

    • New

      Cross-channel cart support for Instagram and Facebook Messenger, driven by AI.

    • New

      A dedicated order admin view to see, fulfil, cancel, or refund in-chat orders.

    • Improved

      Paid orders get an automatic WhatsApp confirmation message, and each business's payment webhook is now isolated per tenant.

  8. A more polished, more accessible portal

    • Improved

      A design pass across the whole portal: refined press feedback, materials, and motion, plus accessibility improvements throughout.

    • Improved

      Tab switches feel instant now — chunks prefetch on hover and a skeleton loader replaces the old blank-screen flash.

    • Fixed

      A visual artifact behind the brand logo, and a support-widget icon that could fail to load, are both cleaned up.

Release process

How we ship changes

What actually happens between a change being written and it reaching your account.

  • Changes ship continuously in small increments, not as quarterly releases.
  • Talko AI is hosted, so fixes and improvements reach your account with no upgrade step on your side.
  • Anything that needs an action from you — connecting a new channel, switching on a setting that starts off — is called out in its own entry.
  • Internal refactors, infrastructure and dependency work are deliberately not listed here, because nothing about them is visible to you.

Questions about releases and updates

How often does Talko AI ship?

Continuously, in small changes rather than quarterly releases. Anything customer-visible is written up here in plain language on the day it goes out, tagged New, Improved or Fixed. Internal refactors and infrastructure work are not listed, because they change nothing you can see.

Do I need to update anything when a change ships?

Almost never. Talko AI is hosted, so improvements and fixes reach your account automatically with no upgrade step. The exceptions are called out in the entry itself — for example a new channel you have to connect, or a new setting that starts switched off until you turn it on.

How do I request a feature or report a bug?

Send it through the contact page or to info@thetalko.in. Requests that come with the specific situation behind them — the channel, what you were trying to do, what happened instead — are the ones that turn into entries on this page fastest.

Where can I see whether the platform is running normally right now?

The system status page reports the live state of the background engine that sends every automated reply, broadcast and comment response. This changelog covers what changed; status covers what is working at this moment.

Sources

Ready to transform your customer conversations?

  • Connect a number and go live in under an hour
  • Bring your own AI key — predictable, transparent costs
Start free trialSee pricing