What's new in Talko AI

Step-by-step guides for connecting every channel and setting up your AI key and first chatbot flow — no developer needed. Find them under Guides.

Leads captured from Messenger, Instagram, and website chat now carry the correct channel as their CRM lead source, so your pipeline reports show exactly where each conversation started.

YouTube comment automation — auto-reply to comments on your videos, moderate spam, and let AI take over a thread when someone replies back.

Google Business Profile reviews — AI drafts or auto-posts replies to your reviews, warm for great ones, calm and empathetic for the tough ones.

The portal's left navigation is reorganized into task-based groups (Channels, Messages, AI & Automation, Grow & Sell) instead of one long list, with a hint on every item.

Talko AI is no longer just a Meta-ecosystem tool — WhatsApp, Instagram, Messenger, YouTube, Google Reviews and website chat all live in the same inbox now.

AI review-reply engine goes live — the foundation for Google Business Profile automation.

Reply-only comment automation: post a public reply to a comment without sending a DM, when that's all a comment needs.

Comment rules support multiple trigger words and rotating public-reply variants, so responses don't look copy-pasted.

Facebook Page comment automation reaches the same feature set as Instagram, including an option to like the comment when a rule fires.

After a comment rule replies, AI can take over the rest of that thread automatically instead of going quiet.

The owner portal moved to a sidebar-navigation layout, split into clear sections instead of one long scrolling page.

Describe a campaign in chat — budget, goal, audience — and the AI builder drafts a ready-to-approve ad campaign, including multiple ad sets for audience testing.

The campaign builder now grounds its plans in your real connected ad account data instead of generic assumptions.

In-chat catalog, cart, and checkout for WhatsApp — customers can browse, add to cart, and pay without leaving the conversation.

Cross-channel cart support for Instagram and Facebook Messenger, driven by AI.

A dedicated order admin view to see, fulfil, cancel, or refund in-chat orders.

Paid orders get an automatic WhatsApp confirmation message, and each business's payment webhook is now isolated per tenant.

A design pass across the whole portal: refined press feedback, materials, and motion, plus accessibility improvements throughout.

Tab switches feel instant now — chunks prefetch on hover and a skeleton loader replaces the old blank-screen flash.

A visual artifact behind the brand logo, and a support-widget icon that could fail to load, are both cleaned up.