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Get in touch

Contact the Talko AI team — sales, support, partnerships

Sales question, stuck on setup, or something else entirely — send it here and a real person replies, not a bot.

Email info@thetalko.in or use the form below. Sales and general enquiries get a reply within one business day; support is usually same-day during Indian business hours. Talko AI is built and operated by PM Technologies, and the people who answer are the ones who build the product.

Talko AI is a customer conversation platform for WhatsApp, Instagram, Facebook Messenger, YouTube comments, Google Business Profile reviews and website chat — used by D2C and retail brands, service and local businesses, education and healthcare providers, agencies and creators. If your question is "something isn't working", the troubleshooting guide will usually answer it faster than we can.

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Reach us

What are you getting in touch about?

Three routes in. Say which one you're on and the first reply will be a useful one.

Sales

Curious which plan fits, or want a walkthrough before you commit? Tell us your rough monthly message volume and which channels you need — WhatsApp, Instagram, Messenger, YouTube, Google reviews or web chat — and we'll point at a plan rather than a feature tour.

See pricing first →

Support

Something not working? The troubleshooting guide is organised by symptom and resolves most cases faster than we can, because you don't have to wait for a reply. If nothing is sending at all, check system status before writing in.

Troubleshooting guide →

Everything else

Partnerships, reseller and agency arrangements, press, or anything that doesn't fit a form field — just tell us what you need. Agencies: mention how many client brands you manage and we'll quote the right structure.

Read about us →
No black box

What happens after you send this

  1. 1Your message goes to the team that builds the product, not an outsourced desk or a ticket queue.
  2. 2Sales and general enquiries get a reply within one business day; support usually the same day during Indian business hours.
  3. 3If it's a support issue we can reproduce, you'll get the fix or the workaround in the first reply rather than a request for more detail.
  4. 4If it's a feature request, it goes on the list — and lands on the changelog when it ships.
Before you write in

Can you answer it faster than we can?

These six questions have a page each — no waiting for a reply.

Questions about contacting us

How quickly will I get a reply?

Within one business day for sales and general enquiries, and usually the same day for support during Indian business hours. A person answers — the contact form does not open a ticket that an automation replies to.

Can I get a demo before I sign up?

Yes. Ask for a walkthrough in the message and we will book a call that covers your channels, your message volume and the plan that fits, rather than a generic feature tour. You can also start a 14-day trial first and bring questions to the call.

What should I include so you can help faster?

For support: the channel involved (WhatsApp, Instagram, Messenger, YouTube, Google reviews or web chat), what you were doing, what you expected and what happened instead. For sales: your rough monthly message volume and the channels you need. That is usually the difference between one reply and four.

Should I contact you or check the guides first?

If the problem is that something is not working, the troubleshooting guide resolves most cases faster than we can, because it is organised by symptom and lists the cause and fix for each. If nothing is sending at all, check the status page first. For anything about plans, pricing, partnerships or press, write in.

Do you work with agencies and resellers?

Yes. Agencies run multiple client accounts on Talko AI, each isolated with its own channels, knowledge base and AI key. Tell us how many brands you manage and we will quote the right structure instead of a stack of separate subscriptions.

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