About Talko AI — the conversation platform we built for business growth
Talko AI was built on a simple belief: the messaging apps your customers already love should be your most powerful sales and support channel — not your most manual one.
Talko AI is a customer conversation platform, built and operated by PM Technologies. It brings WhatsApp, Instagram, Facebook Messenger, YouTube comments, Google Business Profile reviews and website chat into one inbox, and answers them with AI grounded on your own knowledge base.
It is for businesses whose inbound messages have outgrown the people answering them — D2C and retail brands, service and local businesses, education and healthcare providers, agencies and creators. Every channel runs on its owner's official API, and AI replies run on your own provider key, so your data and your costs both stay yours.
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What Talko AI does
Talko AI is a customer conversation platform. It connects the places people already message businesses — WhatsApp, Instagram, Facebook Messenger, YouTube comments, Google Business Profile reviews and a chat widget on your own website — into a single inbox, and puts AI in front of them that answers using your knowledge base rather than a generic model's assumptions.
Practically, that means an enquiry arriving at 11pm gets an accurate answer about your pricing, stock or policy immediately; a lead gets qualified and booked by a flow without anyone typing; a public comment turns into a private DM; and the conversations that genuinely need a person are handed over with the full history attached.
The problem we set out to fix
What we saw businesses actually doing before there was a tool that fit.
We started by watching what businesses were actually doing to cope. A jewellery brand had two people copying WhatsApp order details into a spreadsheet by hand. A coaching institute answered the same eight questions about fees and batch timings hundreds of times a week. A clinic lost bookings overnight because nobody was awake to confirm a slot. None of them had a messaging problem — they had a repetition problem that messaging made visible.
The tools available to them made a specific trade. Cheap ones automated through unofficial clients and got numbers banned. Serious ones covered WhatsApp properly and ignored Instagram, YouTube and Google reviews entirely, so the same customer arrived as three unrelated strangers. And nearly all of them resold AI credits at a markup, which meant the busier you got, the less the economics worked.
So we built the version we wanted to exist: every channel on its owner's official API, one contact record across all of them, and AI that runs on your own provider key so the cost of a reply is a line in your dashboard rather than a number we choose. That is the whole thesis, and every decision below follows from it.
Our core values guide everything
Customer-obsessed
Every feature starts with a real conversation a business is struggling to handle at scale.
Compliant by design
Official APIs, opt-in respected, guardrails in code. We grow channels, we don't get them blocked.
Transparent & open
Bring your own AI key, own your data, no lock-in. Your business runs on your terms.
Built to scale
Multi-tenant isolation, encrypted vaults and infrastructure that grows from one number to thousands.
The businesses we build for
Different industries, one shared problem: more inbound messages than people to answer them.
D2C & retail brands
Taking orders, answering stock and delivery questions, and re-engaging past buyers — in chat rather than on a website nobody returns to.
Service & local businesses
Clinics, salons, real estate, travel and repair: booking appointments, confirming slots, and keeping Google reviews answered.
Education & healthcare
High-volume, repetitive enquiries about fees, batches, availability and eligibility, answered accurately from your own material.
Agencies & creators
Agencies running isolated client accounts side by side, and creators whose Instagram DMs and comments are the business itself.
How we stay compliant and transparent
Each of these is checkable against the platform rules it follows — the sources are listed below.
Official APIs only
Every channel runs on the platform owner's documented API — Meta's WhatsApp Cloud API, Instagram Platform and Messenger Platform, the YouTube Data API, Google Business Profile. No unofficial clients, no browser scraping, because those are what get an account banned.
Opt-in respected
Broadcasts go to contacts who opted in, using templates approved by Meta, inside the windows Meta's own messaging policy defines. The platform enforces this in code rather than trusting a checkbox.
Your key, your costs
AI replies run on your Gemini, OpenAI or Anthropic key. We do not resell tokens, so there is no incentive for us to make replies longer or more frequent than they need to be.
Your data, exportable
Each business is isolated with row-level security and encrypted channel tokens. Contacts, conversations and flows can be exported or deleted at any time, without asking us.
Questions about Talko AI and who runs it
What is Talko AI?
- Talko AI is a customer conversation platform. It connects the channels people already message businesses on — WhatsApp, Instagram, Facebook Messenger, YouTube comments, Google Business Profile reviews and website chat — into one inbox, and uses AI grounded on your own knowledge base to reply, qualify leads and take orders across all of them.
Who is Talko AI built for?
- Businesses whose inbound message volume has outgrown the people answering it: D2C and retail brands taking orders in chat, service businesses booking appointments, education and healthcare providers fielding the same twenty questions daily, agencies running several client accounts, and creators whose Instagram DMs never stop.
Who is behind Talko AI?
- Talko AI is built and operated by PM Technologies. Support and sales are handled directly by the team that writes the product rather than an outsourced desk — you can reach us at info@thetalko.in or through the contact page.
Does Talko AI use official APIs?
- Yes, exclusively. Every channel runs on the platform owner's documented API — Meta's WhatsApp Cloud API, Instagram Platform and Messenger Platform, the YouTube Data API, and Google Business Profile. We do not automate through unofficial clients or browser scraping, because those are what get a business's number or account banned.
Where is my data stored, and who owns it?
- You do. Every business is isolated at the database level with row-level security, channel tokens are encrypted at rest, and AI replies run on your own provider key rather than a shared pool. Contacts, conversations and flows can be exported or deleted whenever you want.
Sources
- WhatsApp Business Messaging Policy — the opt-in and content rules every broadcast must follow
- Meta — WhatsApp Cloud API documentation — message types, templates and the 24-hour customer service window
- Meta — Instagram Platform documentation — the DM and comment permissions behind Instagram automation
- Google Business Profile Help — review-reply rules for Google listings
Ready to transform your customer conversations?
- Connect a number and go live in under an hour
- Bring your own AI key — predictable, transparent costs