Triage in seconds, consent you can prove, humans one tap away
A family clinic triages every WhatsApp message: appointments flow through a menu, "talk to a nurse" hands the chat to staff instantly, and after-hours messages get an honest away note. Reminder broadcasts only ever reach patients with recorded consent — and voice notes are transcribed so the front desk reads them at a glance.
- Instant human handoff
One tap escalates to staff in Live Chat — misconfigured menus auto-escalate too, so patients are never stranded.
- Provable consent
Every opt-in is recorded with source, proof and timestamp; broadcasts exclude anyone unconsented.
- Working hours & away notes
Clinic hours respected to the minute — including overnight shifts — with automatic away replies.
- Voice-note transcription
Audio messages are transcribed automatically, so staff never replay a voice note to find the ask.
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See the playbookReady to transform your customer conversations?
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